Gold Membership

Ignite Gold offers the ideal managed services balance for growing businesses that require both robust automation and quick, accessible technical support. This package ensures maximum uptime and provides your team with a reliable source of remote assistance, reducing lost productivity.

We Handle:

• Includes All Silver Features, PLUS:

• Scheduled Monthly Tune-ups: Proactive performance scripts run remotely to maintain device speed and stability.

• Full Remote Access & Support: Secure, unattended remote access to your endpoints for quick diagnosis and troubleshooting.

• Advanced Patch Management: Deployment and management of both Windows and common third-party applications (e.g., Adobe, Chrome, Java).

• Dedicated Remote Helpdesk Time: Includes one hour per month of dedicated remote support time for configuration and problem resolution.

Our Billing is Straightforward: $55 per device/month or $550 per device/year. Any support hours exceeding the monthly allowance are billed hourly in 15-minute increments.

Why Choose Ignite Gold?

• Increased Productivity: Fast remote access means less waiting for fixes. Comprehensive Maintenance: Systems are optimized monthly, not just when they break.

• Balanced Budget: Affordable access to support with predictable monthly pricing.

• We guarantee a response to your support tickets within 24 hours.